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The Regulated Industry Approach to Improving CX With AI
Support leaders know that AI has the potential to intelligently automate workflows, improve their first response and resolution time, and uplevel their customer experience (CX). But unfortunately, man...
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Best Jira Alternatives for IT & Support Teams in 2026
For enterprises looking for a cloud-based ITSM-only solution, Jira Service Management (JSM) is a solid choice. However, if you’re looking for a ticketing solution for both your IT and customer support...
Improve Support Operations with Automated Help Desk Workflows
If your support team is relying on fully manual processes to manage their workload–from triaging tickets to writing individual responses for every ticket–it’s not sustainable. And it’s not a good expe...
What is Deskpro?
Meet Deskpro the ONLY help desk platform that enables support across every channel, powered by the AI of your choice, with comprehensive security, compliance and data privacy.
The Regulated Industry Approach to Improving CX With AI
Support leaders know that AI has the potential to intelligently automate workflows, improve their first response and resolution time, and uplevel their customer experience (CX). But unfortunately, man...
Zendesk Alternatives for Private & Regulated Industries
If you were to ask a group of support leaders to name the help desk platforms they’re most familiar with, Zendesk would likely be one of the most-mentioned. A long-time leader in the customer service ...
The National Digital Exchange
The UK government just announced something big. The National Digital Exchange (NDX) promises £1.2 billion in annual savings and a complete overhaul of how the government buys technology. But here's wh...
Say Hello to Support in Slack and Teams
You know the scenario: someone asks a support question in Slack or Teams while you’re in the middle of something. You say “sure, I’ll log that” or set yourself a reminder to do it later.
Mariner Software needed a platform to efficiently solve inquiries
Mariner solved its customer support problems with Deskpro.
Frosch boosted customer care with efficient software
FROSCH improved customer care efficiency by moving from Outlook to Deskpro self-hosted.
Arkansas Urology provides internal support with Deskpro
Arkansas Urology streamlined IT Support for all of its employees with Deskpro.
Aon Norway wanted a more productive customer service system
Aon started using Deskpro to organize its psychometric assessments and customer support.