Customer Stories

Education

Brown supports expanding minds with Deskpro

Brown University uses Deskpro to provide excellent student and faculty experiences.

Technology

How Aquila Learning built a more connected support operation

Aquila Learning connected support and engineering with a centralized portal and AI-powered communication tools.

Non-Profit

AbilityNet team up with Deskpro to power volunteer support

AbilityNet chose Deskpro to support 450+ volunteers with scalable, accessible tech that aligned with its values and mission.

Technology

BOpartner needed to organize its customer support requests

BOpartner manages its clients' needs through Deskpro.

Advertising

BI Worldwide relies on Deskpro to fulfil its global clients' needs

BI WORLDWIDE uses Deskpro to fulfil the needs of their expanding global business.

Technology

C>Ways expanded its support capabilities with Deskpro

C>Ways was able to justify moving from free help desk software to Deskpro within minutes.

Travel & Tourism

Flexible Autos stepped its support up a gear with help desk software

Flexible Autos took its customer support to the next level with Deskpro.

Government

NHS NOE CPC needed a responsive help desk

NHS NOE CPC improved operations for procurement support with Deskpro.

Education

St Wilfrid's uses Deskpro to support its school community with ease

St Wilfrid's Catholic School uses Deskpro to manage its internal support for staff and students.

Government

Federal Public Defender Office boosted its support with Deskpro

Federal Public Defender offices improved organization, communications, and efficiency.

Healthcare

NOMS Healthcare support physician's across Ohio with ease

NOMS Healthcare uses Deskpro to provide technical support to physician's practices.

Technology

Ganesh Hosting wanted help desk software it could tailor to its needs

Ganesh Hosting broke free from a limited help desk to unlimited possibilities with Deskpro.

E-Commerce

Emprint provides seamless support for its clients and employees

Emprint utilizes its Cloud deployment for both internal and customer support.

Technology

Airbus chose a help desk that's out of this world

Airbus and OneWeb chose Deskpro to scale internal support for its global micro-satellite project.

Healthcare

Laboratory Testing Inc unified its internal support with Deskpro's software

Laboratory Testing's HR team uses Deskpro to support its employees.

Human Resources

Randstad streamlined recruitment processes with support software

Randstad implemented new customer support software to support its clients.

Healthcare

Specialist Pharmacy boosted its support with Deskpro

Specialist Pharmacy streamlined operations with Deskpro and maintained excellent service.

Non-Profit

Les Scouts manages its members with efficiency boosting software

Les Scouts moved to Deskpro in order to more efficiently manage its ever-growing group of members.

Healthcare

How Aurora MHR provide exception internal support with Deskpro

Aurora Mental Health & Recovery is a large, not‑for‑profit community mental health organization that provides a wide range of mental health and addiction services to anyone and everyone in need.

Technology

Creative Networks wanted an alternative On-Premise help desk

Creative Networks migrated to Deskpro after its previous software stopped supporting On-Premise.

Technology

Typeqast supports client brands with ease

Typeqast supports six client brands from one platform using live chat and branded Help Centers to deliver faster, more personal support.

Education

Penn took support to the next level with Deskpro

University of Pennsylvania's School of Nursing upgraded its support platform with Deskpro's new platform.

Consulting

Aon Norway wanted a more productive customer service system

Aon started using Deskpro to organize its psychometric assessments and customer support.

Finance

IMECE Destek scaled its support with help desk software

IMECE Destek upgraded its customer support by moving from Outlook to Deskpro.

Non-Profit

ESWA serves its local elder community using Deskpro

Elder Services of Worcester Area use Deskpro to provide support to its community.

Healthcare

Arkansas Urology provides internal support with Deskpro

Arkansas Urology streamlined IT Support for all of its employees with Deskpro.

Finance

The Progressive Building Society highly customized help desk

The Progressive Building Society moved to Deskpro to utilize endless customizable features.

Technology

Zermelo supports educators with its scheduling software

Zermelo provides 24/7 support to schools across The Netherlands.

Travel & Tourism

Frosch boosted customer care with efficient software

FROSCH improved customer care efficiency by moving from Outlook to Deskpro self-hosted.

Technology

IT Guard unified its support capabilities with a robust help desk

IT Guard consolidated its emails and an internal knowledge base into one tool.

Non-Profit

Amplifi uses Deskpro to give a voice to its non-profit clients

Amplifi moved from Outlook to Deskpro to streamline its client communications

Human Resources

Launchpad improved its recruitment processes with Deskpro

Launchpad switched help desk software to improve customer experience.

Gaming

Tain wanted a provider that continues to support on-premise software

Tain migrated from Kayako to Deskpro in search of a better on-premise help desk.

Technology

Mariner Software needed a platform to efficiently solve inquiries

Mariner solved its customer support problems with Deskpro.

Education

Dominican University boosted its resolution times with Deskpro

Dominican University resolves tickets 20 times faster with Deskpro.

Logistics

eShipping scaled its logistic efforts with a flexible help desk

eShipping scaled support by ditching Outlook for Deskpro.

Healthcare

Proscan Imaging seamlessly supports patients and staff

Proscan Imaging introduced an internal and external help desk across multiple departments.

Technology

Roadpost scales its tech support with effective help desk software

Roadpost uses Deskpro to deliver scalable tech support for lifesaving devices.

E-Commerce

3pAll fulfils its customers' expectations with multi-branded support

3pAll uses Deskpro to provide technical and customer support across multiple brands.

Technology

Atlantech keeps its customers connected with Deskpro On-Premise

Atlantech migrated to Deskpro after its legacy help desk stopped supporting On-Premise.

Education

NMIT supports its student community with a robust platform

NMIT brought its student support out of the dark ages (and into the light).

Travel & Tourism

Vienna House provides first-class support for its hotels with Deskpro

Vienna House uses Deskpro to provide exceptional customer support for its hotels across Europe.

Technology

Opticom chose On-Premise software that instantly boosts support

OptiCom ensured the highest quality of customer service by switching to Deskpro.

Advertising

ASI supports multiple brands on its efficient and stable help desk

Advertising Specialty Institute created an efficient, scalable, and multi-brand help desk.

Finance

MBPros handles billing for medical practices across the US

Medical Billing Professionals take support to the next level with its customized cloud help desk.

Healthcare

Scribetech keeps client data secure with compliant software

Healthtech experts Scribetech deliver accurate and secure support across the globe.

Technology

VAIRKKO relies on Deskpro to simplify its workflows

SaaS innovator VAIRKKO leveraged Deskpro to provide first-class support with minimal resources.

Education

SOU wanted an On-Premise help desk to support its community

Southern Oregon University migrated to Deskpro after their previous help desk provider stopped supporting On-Premise.

Technology

Bottega52 supports clients that use its cloud software using Deskpro

Bottega52 use its Deskpro help desk to manage customer support for its digital products

Technology

Impelsys effortlessly supports multiple brands from one help desk

Impelsys supports over 250 brands by utilizing Deskpro multi-brands.