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Your Chatbot Is Only As Good As What It Knows: Why Grounded AI Matters in Support

Your Chatbot Is Only As Good As What It Knows: Why Grounded AI Matters in Support

AI chatbots are a common starting place due to the potential for immediate cost-saving and customer experience benefits. AI chatbots can understand natural language inputs and respond conversationally...

AI
Mar 4, 2026 8:06:44 AM 7 min read
How to Advance Your Help Desk AI Maturity

How to Advance Your Help Desk AI Maturity

Feeling behind on AI adoption in employee or customer support? You’re actually right where most teams are. According to a recent Deskpro survey of over 220 support and IT leaders, only 37% of organiza...

AI
Feb 25, 2026 10:27:03 AM 7 min read
How Deskpro Private Breaks Down the Barriers to Secure Help Desk AI: Interview with CEO Brad Murdoch

How Deskpro Private Breaks Down the Barriers to Secure Help Desk AI: Interview with CEO Brad Murdoch

AI adoption is accelerating across support operations, but support teams in regulated industries face a tough choice: use AI in a limited capacity due to compliance requirements, or don’t use it at al...

AI
Feb 18, 2026 12:17:00 PM 7 min read
From AI Experiments to Real Results in Customer Support

From AI Experiments to Real Results in Customer Support

While there are many reasons AI projects fall short, data privacy and security concerns are often a major culprit. In many cases, a support team evaluates and pilots an AI solution based on features, ...

AICustomer Support
Jan 30, 2026 11:58:31 AM 6 min read
Beyond the AI Hype: How to Safely Deploy Customer Support AI in Regulated Industries

Beyond the AI Hype: How to Safely Deploy Customer Support AI in Regulated Industries

A recent Deskpro survey of over 220 support and IT leaders found that while 37% of organizations have deployed some level of AI across multiple support functions, 52% are still in exploration or pilot...

AICustomer Support
Jan 30, 2026 11:57:53 AM 5 min read