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Best Jira alternatives for IT and customer support teams
Apr 15, 2026 6:58:05 AM13 min read

Best Jira alternatives for IT and customer support teams

For enterprises looking for a cloud-based ITSM-only solution, Jira Service Management (JSM) is a solid choice. However, if you’re looking for a ticketing solution for both your IT and customer support...

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7 ways to improve support operations with automated help desk workflows

7 ways to improve support operations with automated help desk workflows

If your support team is relying on fully manual processes to manage their workload–from triaging tickets to writing individual responses for every ticket–it’s not sustainable. And it’s not a good expe...

Customer Support
Apr 9, 2026 1:01:58 PM 10 min read
Help desk migration: How to switch platforms without disruption

Help desk migration: How to switch platforms without disruption

Your current help desk is no longer working for you and your support team. You know you need to make a switch, but you’re not looking forward to the help desk migration process. You’ve got years’ wort...

Blog
Apr 2, 2026 9:13:36 AM 10 min read
The support leader’s guide to sovereign data and AI

The support leader’s guide to sovereign data and AI

This situation is becoming common for support leaders in regulated industries or government agencies in countries with strict data sovereignty requirements. Governments around the world are becoming i...

Compliance & Security
Mar 31, 2026 9:50:28 AM 12 min read
Best help desk solutions for remote teams in 2026

Best help desk solutions for remote teams in 2026

Remote work arrangements reached an all-time high during the covid pandemic and have tempered a bit due to return-to-office mandates, but a significant percentage of businesses are still treating remo...

Blog
Mar 25, 2026 11:23:15 AM 11 min read
Why is a help desk important for growing businesses?

Why is a help desk important for growing businesses?

The early stages of customer support for a startup or small business often look something like this: customers reach out to a single email address, and a small team–or single person–manage the request...

Blog
Mar 19, 2026 9:53:35 AM 8 min read
Smarter support: How regulated industries can adopt AI safely

Smarter support: How regulated industries can adopt AI safely

Support leaders know that AI has the potential to intelligently automate workflows, improve their first response and resolution time, and uplevel their customer experience (CX). But unfortunately, man...

AI
Mar 17, 2026 10:07:57 AM 7 min read
Knowledge is power: Your help desk tickets should inform your AI

Knowledge is power: Your help desk tickets should inform your AI

When you get started with any large language model (LLM), you’re using an AI model that’s been trained on massive public data sets—but not your organization’s policies, processes, product information,...

AI
Mar 12, 2026 2:22:00 PM 6 min read
10 best Intercom alternatives for modern customer support teams

10 best Intercom alternatives for modern customer support teams

Intercom is well known in the customer support world as a live chat leader. It’s a popular pick for support teams looking for real-time chat capabilities, outbound messaging, and a unified inbox acros...

Blog
Mar 10, 2026 10:27:54 AM 12 min read
Best Zendesk alternatives for regulated industries

Best Zendesk alternatives for regulated industries

If you were to ask a group of support leaders to name the help desk platforms they’re most familiar with, Zendesk would likely be one of the most-mentioned. A long-time leader in the customer service ...

Blog
Mar 6, 2026 9:18:36 AM 16 min read