Deskpro Blog | Lara Proud

Sep 29, 2025 4:29:00 PM6 min read

Introducing 2025.5!

This release introduces powerful new tools to streamline your workflows, enhance accessibility, and improve communication across Deskpro. With the launch of our DocuSign integration, the new Help Cent...

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Say Hello to Support in Slack and Teams

You know the scenario: someone asks a support question in Slack or Teams while you’re in the middle of something. You say “sure, I’ll log that” or set yourself a reminder to do it later.

Announcements

Jun 18, 2025 1:32:42 PM 2 min read

What is a Chatbot? How Do They Work? The Ultimate Guide

Chatbots seem to be popping up everywhere these days.

Blog

Jan 17, 2024 6:56:01 AM 15 min read

Knowledge Base Construction: How to Efficiently Organize and Manage Information

A well-constructed knowledge base is a fundamental component of any successful business.

Blog

Dec 20, 2023 6:25:00 AM 10 min read

The 5 Stages of Crafting a Seamless Customer Onboarding Experience

Get ready to dive into what might just be the most important thing you can do to wow your customers and ramp up their loyalty - crafting a seamless onboarding experience and having a proper customer o...

Blog

Dec 14, 2023 7:06:00 AM 15 min read

The Ultimate Guide to Elevating Your Business Through Customer Experience

Hold onto your hats- we're about to dive into the wildly fascinating world of customer experience!

Blog

Nov 14, 2023 8:57:00 AM 19 min read

What is Live Chat, and Why Your Business Needs It

Have you ever used live chat support as a customer? If so, you know how convenient it can be.

Blog

Oct 30, 2023 5:15:00 AM 20 min read

Why On-Premise Software Still Holds Its Ground in the Cloud-First Age

In an age where 'The Cloud' often dominates tech discussions and takes the limelight in strategy meetings, you could be forgiven for thinking that on-premise software is yesterday's news.

Blog

Oct 23, 2023 6:14:00 AM 13 min read