The Deskpro Digest #14

Deskpro AI 🧠

We’ve made Deskpro AI smarter and easier to manage, with new data sources, managed connections, and flexible provider options.

External AI Data Sources

Connect Deskpro AI to trusted websites, knowledge bases, and PDFs.

Surface more accurate and relevant answers for your users and team.

Connect External Sources

Plug and Play AI

No OpenAI account required, just turn on Managed AI and go.

Activate AI features for your team, and managing payments is simple with service credits.

Set up Managed AI

...or Choose Your Provider

Connect your own OpenAI or Azure OpenAI account, giving you flexibility, compliance options, and simple billing.

Connect Your AI Provider

Channels & Communication 💬

We’ve expanded how you capture requests and collaborate with your team.

Adding Microsoft Teams, Slack AI Bot, updated chat widget forms, and wider auto-translation support.

Connect Teams to Deskpro

Turn everyday Microsoft Teams messages into actionable tickets and manage them right in Teams.

Connect Microsoft Teams to Deskpro

Quick Answer AI Slackbot

Use /deskpro ai for instant, in-thread answers powered by Deskpro AI, and let any of your team submit tickets directly in Slack. No Deskpro account required. Explore Deskpro in Slack

There are so many ways to benefit from an AI Slackbot, even unconventional ways like Emily, who's been searching her teammate's brain 🧠

Custom Chat Widget Forms

You can collect all the details up front with customizable ticket forms that route tickets to the right team automatically from your widget.

Add Ticket Form

Multi-Language Support

Instantly translate conversations on Email, Chat, SMS, WhatsApp, Instagram, and Facebook, with Azure AI Translation.

Real-time translations help your team provide seamless multi-lingual support anytime.

Enable AI Translation

All New Integrations 🔗

Connect Deskpro with your favorite tools for a unified workflow.

These powerful integrations keep your team’s work in one place, whether you’re managing calls, roadmaps, projects, or schedules:

• Aircall – Handle calls, view caller context, and automatically log tickets, all without leaving Deskpro.
• Productboard – Link tickets to features, capture feedback, and keep roadmaps aligned with what customers need.
• Smartsheet – Connect tasks to tickets and update project progress right from the help desk.
• monday.com – Create and edit items from Deskpro to keep projects and tasks perfectly in sync.
• QuickBooks – See invoices, bills, and payments alongside conversations for more informed support.
• Google Calendar – View and schedule events directly from tickets for faster, coordinated follow-ups.

Apps Marketplace