The latest updates to Deskpro AI provide your team with a tireless AI teammate, helping enhance your support operations every hour of the day.
Upload PDF data sources to transform them into organized, searchable content, serving as a valuable information source for AI tools across the help desk.
With AI tools on any channel (Chat, Social, SMS, and more), your team can use AI to draft messages, check spelling and grammar, expand replies, and insert ticket summaries instantly.
Transform your user interactions with the latest enhancements to your Chatbot.
Your Chatbot now supports follow-up questions, deepening the conversation while retaining context. This provides users with a more personalized and continuous chat experience.
Enhance your chatbot's capabilities with expanded Chatflow Response Options. Now, by supporting embedded content, audio clips, and file sharing, you can deliver a richer, more interactive user experience.
Capture user-submitted information during chat interactions and map it directly to custom ticket or user fields, ensuring organized and easily accessible data for future reference.
Effortlessly manage communication across multiple channels with powerful workflow tools.
Transform Instagram comments into actionable tickets without needing a linked Facebook page, enhancing your social media engagement flexibility.
Manage calls outside business hours efficiently by linking specific business hours to voice queues, complete with personalized greetings and voicemail options.
Set up automatic SMS replies to ensure users receive immediate acknowledgment of their messages, such as "We have received your SMS and will get back to you shortly."
Deskpro’s flexibility allows you to customize the view of your workspace. Everything from column layout to ticket grouping, and now, enjoy a more detailed view of ticket assignments.
Tailor your ticket view with the new collapsible assignment section, so you can choose between a streamlined or detailed interface to display assigned agent and team names as needed.
Integration improvements offer enhanced synchronization with all your favorite external tools.
CRM Sync enhances data management processes by allowing you to synchronize Deskpro user data with Salesforce, or another third-party CRM through webhooks.
Map data to your HubSpot custom fields to better fit your business needs. Names now prefill automatically when creating contacts from Deskpro, simplifying the sync process.
Effortlessly import and export widgets to maintain consistency across environments or troubleshoot with our team. This functionality supports resolving issues and maintaining smooth integration.
Take a look at all these features yourself with a 14-day free trial or book a demo with our team for a walkthrough.