This month's development stats, saw our team making over 100 changes, updates, and fixes across the product functionality.
Experience the ultimate peace of mind with Deskpro's newest feature - User Two Factor Authentication (2FA) for Help Center, exclusively available to Enterprise Plan customers. Provide two methods of authentication: Email and Time-Based One Time Password (TOTP).
Enabling User 2FA ensures sensitive data is guarded with the highest level of security when Users manage their tickets via your Help Center. You control who it's enabled for and whether it is a mandatory login step, giving you complete control over secure access to your Help Center.
For more details about setting up Two Factor Authentication for your Help Center, check out our User 2FA Guide and enjoy enhanced protection and peace of mind with User Two Factor Authentication in Deskpro's Help Center.
You can now support translation for all your Help Center content for a truly multi-lingual user-facing portal.
Translate and host multi-language Knowledge Base Articles, News Posts, Guide Pages, and Files for your global client base.
Agents can now quickly create Ticket Lists from existing Queues.
The View as List button lets agents copy settings from an existing Queue to create and personalize a custom List in seconds.
We added the option to preview a ticket message in the Global Search app to quickly see why it matched against the search term.
Toggle previews on or off easily from the top bar of the Global Search app.
Agents can now refine Ticket List results by filtering against Ticket Subject, Message, and Text in Custom Fields.
For more useful customization of Ticket Lists for help desk agents.
We’ve added the ability to associate Users with multiple Organizations.
So users who are members of multiple organizations can be associated with all their relevant companies.
And some of the other important updates and improvements that have been made across your help desk:
You can check out more details and read about all the features and improvements that are now available on Deskpro from our changelog.
This month, we launched four project management help desk integrations. Get ready to supercharge your task management workflows with these new apps!
Streamline communication between your support, tech, and development teams with integrations designed to extend your team's collaboration capabilities.
Get connected today! Log into your help desk and open Admin > Apps & Integrations > Apps. Select the app from the Available tab, then follow the instructions to link Deskpro.
Last week, regardless of golfing prowess, Team Deskpro took a swing down the virtual driving range and had a whack at some friendly mini-games.
The virtual golf was a great success with the "hole" team getting involved in the fun, blowing off some steam after another productive month.
You and your friend both earn a $250 Amazon voucher for each successful referral!
And don't forget Deskpro's Refer-a-Friend program, for every successful referral, both you and your referee get a $250 Amazon voucher!
Share Deskpro with colleagues, professional connections, and friends in seconds from the Refer a Friend menu in your agent settings.
Stay tuned for next month's edition of The Deskpro Digest, where we'll walk you through even more updates and all the latest features available for your help desk.