As we spring forward into September, let's take a moment to reflect on the changes that have been made in the last month!
Let's take a look at all the new things in your help desk!
We have launched Instagram, our newest communication channel, adding to our comprehensive omnichannel suite.
Whether you want to deliver customer service, answer questions, or simply interact with your followers, Instagram Direct Messaging on Deskpro guarantees that every message gets the attention it deserves.
We added Ticket Fields, Language, Labels, and Assignment options to Recurring Tickets.
Plus you can now search for Users and Agents using their name or email address.
You can now share a direct URL with optional custom values to create a new Ticket in the Agent Interface with specific ticket fields pre-populated so Agents are directed to the right step.
We updated the UI of the Agent Instant Messaging app.
The updates align the design with other Deskpro Global Apps to enhance the appearance of the app, as well as improve the intuitiveness of the menus.
You can now create a Knowledge Base Article in Pending, so it is added to the Publishing Workflow automatically.
And the Article Editor will now load the last used editor, whether default or HTML.
Admins can now Configure the My Tickets section on the Help Center.
Select which fields and in what order they display for end-users managing their Tickets via the Help Center.
We’ve added Usergroup options to the User CSV Importer, so you can select Usergroups when mapping User data during the upload process.
Simplifying the data import experience.
We also spent time working on live updates and load speeds to provide a better experience for Agents and ensure they get information in real time! Here's a quick summary:
You can check out more details and read about all the features and improvements that are now available on Deskpro from our changelog.
In August, we dropped four new apps!
Our new integrations let you extend the help desk further by linking tech your team already uses with Deskpro.
And now your Deskpro apps update automatically when the newest version is deployed. No more waiting for weekly releases, you get the latest features right away!
We're excited for you to start seeing the benefit of these new updates, we hope they further improve your experience with Deskpro and your team's efficiency.
Look out for next month's newsletter to get the lowdown on everything we'll be working on throughout September!