The Deskpro Digest: April 2023

✨ Product Spotlight ✨

In the spotlight, this month is the Ticket Preview feature. This major update adds controls to the menu so you can apply actions quickly without even opening a ticket.

Take action and update ticket properties in two clicks

Effortlessly handle customer issues by easily accessing and updating ticket properties straight from the preview menu. This streamlines the process and allows for quick resolution of customer concerns.

The new controls let you quickly update agent and team assignments, add followers, update status, delete tickets, or apply key ticket actions like Macros and Labels. Learn more

Your improved ticket layout

We've placed the Status & Urgency features on the left-hand side of the ticket, along with the other properties.

This change makes updating your tickets easier, giving you better visibility throughout the process.

Move tickets between brands

Agents can effortlessly move tickets between brands, ensuring customer inquiries get directed to the relevant team.

This update helps streamline communication with zero complication.

Super simple user selection

We've refreshed the menu that appears when a phone number is linked to multiple Users, making it easier to find the relevant User. So you can stay focused on the conversation at hand.

Learn more

Quick access links for agents

The Bookmarks app provides an effortless access point for agents' frequently used links. Plus, you can create global bookmarks for all agents across the help desk.

Start creating

App Store review channel

Manage your app reviews with the Apple App Store channel.

Agents can receive and provide developer responses for your apps to help you engage with your end users.

Adding Tables to Snippets

Create canned responses with formatted tables to make adding repetitive responses simple for your agents. Pre-made tables can be inserted into a reply with two clicks.

Take a look

You can check out more details and read about all the features and improvements that are now available on Deskpro from our changelog.

Read the Release Notes

The latest apps & integrations

We also wanted to share some other features our team has been working on this month, including our newest apps.

1. Schedule Zoom Meetings directly from Deskpro: Create Zoom meetings directly from your help desk without switching between platforms. And inviting users is more straightforward than ever with a quick insert link button.
2. Access customer data from your Nutshell CRM: Streamline your customer service operations while enhancing sales processes with direct access to your customer data from Nutshell in your help desk.
3. Share surveys and gather data: Distribute your SurveyMonkey surveys directly from Deskpro to make collecting data simple.

If you're looking for a new help desk, Deskpro may just be what you're looking for! Watch our Product Tour to explore Deskpro in more detail, or sign up for a 14-day Free Trial to test it out for yourself. 

We can't wait to share next month's updates with you; keep an eye out for the next Deskpro Digest!