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Case Studies

You're in good company

We're proud that the world's leading organizations rely on our help desk software for outstanding customer service and support.

51 stories

Education

Brown University

Brown University uses Deskpro to provide excellent student and faculty experiences.

Technology

Aquila Learning

Aquila Learning connected support and engineering with a centralized portal and AI-powered communication tools.

Non-Profit

AbilityNet

AbilityNet chose Deskpro to support 450+ volunteers with scalable, accessible tech that aligned with its values and mission.

Technology

BoPartner

BOpartner manages its clients' needs through Deskpro.

Advertising

BI Worldwide

BI WORLDWIDE uses Deskpro to fulfil the needs of their expanding global business.

Technology

C>Ways

C>Ways was able to justify moving from free help desk software to Deskpro within minutes.

Travel & Tourism

Flexible Autos

Flexible Autos took its customer support to the next level with Deskpro.

Government

NHS North of England Commercial Procurement Collaborative

NHS NOE CPC improved operations for procurement support with Deskpro.

Education

St Wilfrid's Catholic School

St Wilfrid's Catholic School uses Deskpro to manage its internal support for staff and students.

Government

Federal Public Defender Office Southern District of Ohio

Federal Public Defender offices improved organization, communications, and efficiency.

Healthcare

NOMS Healthcare

NOMS Healthcare uses Deskpro to provide technical support to physician's practices.

Technology

Ganesh Hosting

Ganesh Hosting broke free from a limited help desk to unlimited possibilities with Deskpro.

E-Commerce

Emprint

Emprint utilizes its Cloud deployment for both internal and customer support.

Technology

Airbus

Airbus and OneWeb chose Deskpro to scale internal support for its global micro-satellite project.

Healthcare

Laboratory Testing Inc.

Laboratory Testing's HR team uses Deskpro to support its employees.

Human Resources

Randstad

Randstad implemented new customer support software to support its clients.

Healthcare

Specialist Pharmacy

Specialist Pharmacy streamlined operations with Deskpro and maintained excellent service.

Non-Profit

Les Scouts

Les Scouts moved to Deskpro in order to more efficiently manage its ever-growing group of members.

Healthcare

Aurora Mental Health Center

Technology

Creative Networks

Creative Networks migrated to Deskpro after its previous software stopped supporting On-Premise.

Technology

Typeqast

Typeqast supports six client brands from one platform using live chat and branded Help Centers to deliver faster, more personal support.

Education

University of Pennsylvania

University of Pennsylvania's School of Nursing upgraded its support platform with Deskpro's new platform.

Consulting

AON

Aon started using Deskpro to organize its psychometric assessments and customer support.

Finance

IMECE Destek

IMECE Destek upgraded its customer support by moving from Outlook to Deskpro.

Non-Profit

Elder Services of Worcester Area (ESWA)

Elder Services of Worcester Area use Deskpro to provide support to its community.

Healthcare

Arkansas Urology

Arkansas Urology streamlined IT Support for all of its employees with Deskpro.

Finance

The Progressive Building Society

The Progressive Building Society moved to Deskpro to utilize endless customizable features.

Technology

Zermelo

Zermelo provides 24/7 support to schools across The Netherlands.

Travel & Tourism

FROSCH

FROSCH improved customer care efficiency by moving from Outlook to Deskpro self-hosted.

Technology

IT Guard

IT Guard consolidated its emails and an internal knowledge base into one tool.

Non-Profit

Amplifi

Amplifi moved from Outlook to Deskpro to streamline its client communications

Human Resources

Launchpad

Launchpad switched help desk software to improve customer experience.

Gaming

tain

Tain migrated from Kayako to Deskpro in search of a better on-premise help desk.

Technology

Mariner Software

Mariner solved its customer support problems with Deskpro.

Education

Dominican University

Dominican University resolves tickets 20 times faster with Deskpro.

Logistics

eShipping

eShipping scaled support by ditching Outlook for Deskpro.

Healthcare

ProScan Imaging

Proscan Imaging introduced an internal and external help desk across multiple departments.

Technology

Roadpost

Roadpost uses Deskpro to deliver scalable tech support for lifesaving devices.

E-Commerce

3pAll

3pAll uses Deskpro to provide technical and customer support across multiple brands.

Technology

Atlantech

Atlantech migrated to Deskpro after its legacy help desk stopped supporting On-Premise.

Education

NMIT

NMIT brought its student support out of the dark ages (and into the light).

Travel & Tourism

Vienna House

Vienna House uses Deskpro to provide exceptional customer support for its hotels across Europe.

Technology

OptiCom

OptiCom ensured the highest quality of customer service by switching to Deskpro.

Advertising

Advertising Specialty Institute (ASI)

Advertising Specialty Institute created an efficient, scalable, and multi-brand help desk.

Finance

Medical Billing Professionals

Medical Billing Professionals take support to the next level with its customized cloud help desk.

Healthcare

Scribetech

Healthtech experts Scribetech deliver accurate and secure support across the globe.

Technology

Vairkko

SaaS innovator VAIRKKO leveraged Deskpro to provide first-class support with minimal resources.

Education

Southern Oregon University

Southern Oregon University migrated to Deskpro after their previous help desk provider stopped supporting On-Premise.

Technology

Bottega52

Bottega52 use its Deskpro help desk to manage customer support for its digital products

Technology

Impelsys

Impelsys supports over 250 brands by utilizing Deskpro multi-brands.